Lhc_fl introduces a theme component called “Contact Staff Button” designed to allow users, particularly those with higher trust levels like TL4, to report content to specific groups other than moderators. This addresses the issue in large forums where there are many group leaders but few moderators, by enabling direct private message notifications to designated groups. The component includes customizable buttons and message templates.
manuel suggests renaming the component to “Report Content to Group” to better reflect its functionality, noting that “Staff” typically refers to moderators in Discourse. Lhc_fl accepts this suggestion.
Heliosurge points out that Discourse already has “Category Moderators” settings, which might make this component redundant for moderation purposes. However, they suggest the component could be useful for other purposes, such as adding support links to specific categories. Heliosurge further proposes integrating this functionality into the existing flag menu or allowing the button to be restricted to specific categories. Heliosurge reiterates the value of category-specific restrictions for knowledge bases.
Moin compares the idea to the “Discourse Suggested Edits” plugin, which allows users to propose content changes. Heliosurge agrees but notes that the theme component is easier to install than plugins, reinforcing the value of the category restriction feature.
Sometimes, in large forums, you can have many TL4s but few moderators.
The “Flag” feature is always dependent on the moderator, is there any other way for TL4, or other groups, to also be notified about posts? Now they can also handle part of the business.
There will be an extra button below the post as follows
Clicking it will pop up the private message template [1]
Maybe this is a translation issue, but in the English version of Discourse moderators are part of the staff group. So Contact Staff Button seems a bit of a misleading name for this component as the way I understand it, it’s specifically made so that you don’t need to contact staff? But rather can choose an alternative group to send reports to. How about a title like Report content to group?
I might suggest looking at your Category settings. The team quite awhile ago added an option of “Category Moderators” With this option you can have a group enabled to moderate a category.
Your theme component though could be modified to have other cool uses. Like adding a Support link to a category for example to send a Tailored message for a product support.
This could be used to populate details a support staff may need from a user.
I am going to take a closer look on my test site. But if you add an option to restrict button to a specific category this could be quite cool.
To have an option to restrict to specific category/categories. This could be handy for forums with knowledge bases for users to submit corrections to a team that maintains guides.
