New avatar is scaling wrongly

Product Support

AI-generated summary

Jagster reports an issue with avatar scaling on their self-hosted Discourse forum, where uploaded square images trigger a misleading “image is not a square” warning, and the avatar appears incorrectly scaled regardless of source (custom or Gravatar). The problem persists even after trying safe-mode and upgrading Discourse. They note the error doesn’t occur on Meta’s Discourse instance, even with non-square uploads. In post 2, they question the inconsistency of the error message. In post 3, they realize there are actually two separate issues: one related to topic list thumbnail styling (“enable thumbnail black border elimination”), and another where safe-mode didn’t behave as expected — prompting them to re-test safe-mode and split the issue into two separate reports. No server errors are logged, and they’re currently unable to check browser console logs due to using an iPad.

1

When I’m trying upload new avater on my self-hosted I’m getting all the time warning: we’ve cropped your image; width and height were not equal. And that isn’t true, it is nice square. After that cancel isn’t doing anything and if I want to try another image I have to reload page. But that can be related to download isssue what Meta has now.

So I tried to use Gravatar. It works nicely here when I tried here (well, didn’t save but preview was ok):

image
image831×143 33.4 KB

The issue is now this on my forum:

image
image806×128 26.7 KB

No matter what image I’m using, custom or from Gravatar, it is scaled wrongly.

Then I tried /safe-mode — no luck. And after that I upgraded Discourse itself (something like an hour ago at the writing moment) — no luck.

Error log of my forum is clear. What console of Safari would tell is unknown because I’m on iPad right now.

Discourse is just another typical one. Server is from DigitalOcean, without any reverse proxies front it.

Ideas?

2

I’m wondering… why I get js.user.change_avatar.image_is_not_a_square notification on my forum, but not here even then I’m uploading non-square image? And why I get same notification even I defenetly upload a square image.

There must be something I don’t see right now.

3

Aaaand there it is. Actually I got two issues.

This: topic list enable thumbnail black border elimination

And safe-mode failed me.

I have to re-check safe-mode and after that I’ll kind of split this in two.