One thing to be very mindful of is that these tools will transform support over the next few years.
It is very easy to say “yuck, not for me”, I want 100% human.
But there are two in-between states we will reach which are far more nuanced.
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AI based triage, leaning on AI for first line easy answers which customers can get right away without having to wait for support.
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AI based tooling that makes support engineers more productive. Is 21% authored by AI and supervised by human a poison well and violation of trust? I don’t think so… there is nuance here.