In some settings, the contact email is Cced on “thank you” messages that are sent to users changing trust levels, and other similar emails. Can those be muted? I’m not certain how this came to be, but it’s quite a lot of messages and their usefulness is not always obvious to the contact team.

[image] hellekin: In some settings, the contact email is Cced on “thank you” messages that are sent to users changing trust levels, and other similar emails. What kind of settings would that be?

People are not replying, the contact email/username is sent a copy. Sorry I’m being terse I’m on the road

This is the kind of message we get: you can see that the contact group is copied… [image] Note that we also receive “Thanks for spending time with us!” Also, here are the required ‘contact’ settings: [image]

Remove "contact’ from the “site contact group name” box and leave it empty instead

So that there is no contact team anymore? Nope.

So if you configure a user in site contact group name then that user will receive a copy of all those PM’s. If you don’t want to get notifications for those, you should change the email notification settings for that user.

But then a user is not a group, so only one person will receive those messages. I think the issue here is not about who received notifications or not, not whether they are sent on the site or by email. The issue is information overload. There should be a way to allow a group of people to receive contact email, while not being notified of every single change of trust levels. The latter initiation is important, but surely there are other ways to track it. Contact emails should be reserved to humans trying to contact humans.

So you’ll need to configue whatever@forum.example.com as the contact email configure that as the incoming group inbox email address for the group of people that needs to receive those emails leave site contact group name empty.

Contact email receives too much notifications

Product Support

supermathie (Michael Brown) May 29, 2023, 8:08pm 3

Depending on what you want to change, look at either contact email or site contact username.

Sounds like you’ve changed the latter and people are replying to automatic messages?

Topic		Replies	Views
How to turn off notifications to admin for trust level changes, etc Product Support	2	523	October 21, 2019
Email notifications to contact email are rejected Bug	4	138	July 19, 2024
Some notifications still sent by system? (issue/bug) Product Support	0	422	October 3, 2020
Full explanation of the site contact group setting Feature	4	1020	April 19, 2019
Send unhandled flag emails to all staff Feature moderation	13	2452	May 10, 2018

Contact email receives too much notifications

Related topics