The user friednanners asks if it’s possible to set the ‘approve post count’ to zero for the support category while keeping it for other categories, to improve the experience for new customers without compromising spam prevention. ondrej suggests adjusting category settings individually, but friednanners explains this would also affect trusted users, creating moderator overhead. ondrej concludes that a custom plugin may be necessary, as no built-in solution exists for this specific requirement.
Hi there!
We have a busy website that sometimes attracts spammers/trolls, so we increased approve post count for new and basic users which has helped a ton. However, we also do support on our site, and we want to make the support experience as frictionless as possible for new customers.
I’d like to set approve post count to zero for our support category, but leave it in place everywhere else. Is there a way to do this? Thanks in advance!
Hey thanks for the input!
No, spam/trolls are an ongoing problem for us, so the change is permanent.
I had considered that, but then our longtime trusted users would also need approval for their posts, creating a lot of work for our moderators. We only want posts from new/basic users to go into the review queue.
In that case I think you will need a custom plugin as there is no other way I know of that can achieve what you like.
