Reply not saving

AI-generated summary

The discussion revolves around a user experiencing issues with replies not saving. The user, Eugene, creates a reply, but it disappears after a few seconds, with nothing logged. davidkingham has tried impersonating the user but couldn’t reproduce the issue, suggesting it’s browser-related. Canapin and pfaffman suggest checking the JS console for errors and trying another browser or incognito mode. davidkingham reports that the user has provided error messages from their browser, which are shared in post #5. Falco suggests that the issue may be related to the Post Badges theme-component, which they claim is known to cause performance issues.

Here’s a very odd one that only one of my users is seeing. Eugene creates a reply, it shows up for a moment, but as greyed out. A couple seconds later the reply disappears. There is nothing in the logs when this happens.

Hi David!

Can they have a look at the JS console in your browser’s developer tools to see if there’s any error message, or try using the incognito mode or another browser?

Does it happen to a single user?

Can they try another browser or an incognito window? Sounds like an extension is breaking something.

Thanks, I just tried impersonating the user and I couldn’t repro, so it has to be something in their browser. I just requested he try a few more things and will update.

Here is the response from him:

Before I even hit reply, the tool returned the following error:


After I hit reply and the message is greyed out it returns this:

After refresh/message disappears, it’s the following:

As said elsewhere