Site loads on IP, but not on subdomain

AI-generated summary

Jacob_Peebles is experiencing issues with their Bitnami Discourse installation on GCP: while the site loads via IP (http://34.139.129.190/), the subdomain (forum.employ.com) fails to load, spinning indefinitely. A console error is shared in a screenshot posted. pfaffman explains that Discourse typically doesn’t work on an IP address and recommends a standard install or contacting Bitnami support. Jacob_Peebles acknowledges the limitation, noting the setup is nearly complete but may require starting over. pfaffman suggests that if data existed, it could be backed up and restored to a standard install — but Jacob_Peebles confirms it’s a bare install with no data. Stephen reinforces that Bitnami installs are unsupported, exist to promote Bitnami, and have historically caused problems, advising to follow the standard install on a fresh VPS instead.

Hello,

I’ve setup bitnami discourse here, http://34.139.129.190/ on GCP, and I have added an A record to point it to here, forum.employ.com

Unfortunately the subdomain appears to just spin…but the IP address loads no problem. What am I doing wrong?

Thanks,

Jake

Here is my console log error…

You’ll need do a standard install or ask the Bitnami people for help. Discourse typically won’t work on an ip.

Okay, I understand. I was hoping given it was basically a standard looking install someone here might have a pointer on how to get this working. Looks like it’s the case of 99% done, but 100% have to start from scratch.

Thanks for the help.

  • Jake

If you somehow have data in the existing instance you should be able to make a backup and restore to the standard install.

No data, just a bare install.

As Jay has mentioned we can’t help with the bitnami install. That package exists to promote bitnami and has historically caused all kinds of headache.

Follow the standard install on a fresh VPS and see how you go.