One of the members of my forum is reporting that he can’t see images in posts. [steve screenshot] I don’t think it’s a problem at my end as no one else is experiencing the same issue as far as I know, Also, he says the issue clears if he switches off his Norton VPN. Has anyone see this sort of thing before with a VPN? I use (a differnent) one all the time without any problems. I recently moved the storage to S3 with a Cloudfront CDN but that was a few weeks go. I don’t believe the issue is related to that, unless I’m missing something.

[image] Octoberon: he says the issue clears if he switches off his Norton VPN. So, have him switch off his Norton VPN or ask them why they broke your site? [image] Octoberon: I recently moved the storage to S3 with a Cloudfront CDN A guess is that someone else uses cloudflare and Norton thinks they are bad, so they block everyone who uses cloudfront (or that cloudfront IP).

Switching off the VPN is a workaround but not a solution. The VPN shouldn’t be blocking anything. Isn’t it the endpoint that would be blocking the VPN IP? A search didn’t turn up much. I’ll have to dig around AWS.

I think that it’s Norton’s fault. This is what I found in 7 seconds. It might not be the solution. Fix problem accessing a specific website when connected to Norton VPN To fix the Internet connectivity problem when connected to Norton VPN, try connecting to a different region or VPN server.

I’ve asked him to try changing the VPN region. We’ll see what difference if makes.

User not seeing images

Product Support

pfaffman (Jay Pfaffman) August 10, 2023, 5:10pm 2

So, have him switch off his Norton VPN or ask them why they broke your site?

A guess is that someone else uses cloudflare and Norton thinks they are bad, so they block everyone who uses cloudfront (or that cloudfront IP).

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User not seeing images

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