Restricted Categories for emails receiving any mail

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Restricted Categories for emails receiving any mail

MKorndoerfer wants to create categories that receive administrative requests via email, while only allowing staff members to read the emails. The challenge is that allowing registered users to write to the category makes it visible to everyone.

Moin suggests using a group inbox instead, referencing Discourse’s support ticketing system. MKorndoerfer considers this, but initially prefers using categories for easier tracking of taken care of messages.

Moin then recommends the Private Topics Plugin, which MKorndoerfer finds to be the exact solution to their problem.

1

I want to setup some categories which are receiving administrative requests by email (i.e. mails that are sent to admin@mydomain.com). That category also accepts anonymous emails.

That works just fine, but I have to allow everyone to be able to write into that category, otherwise the email is rejected, if it’s coming from a registered user.

That also means that everyone can READ those emails, which is not what we want. The channel should be visible to staff members only, but everyone should be able to write to that category by email.

That should be possible somehow, shouldn’t it? I just can’t figure out how.

2

Why do you want to use a category? Maybe a group inbox would better fit your needs
I think you could try something similar to what the @team does.

3

Yeah, I’ve done that for now, but I thought a category would make it easier to track which messages have been taken care of.

I’ll look at that solution you linked to, thanks!

4

Then maybe Private Topics Plugin is something that would help you

5

Oh, wow. That’s exactly the solution for my problem!

Thanks, @Moin