Who-Is-Online works only if it is set to display for non-signed users or TL-1

Product Support

AI-generated summary

The Who-Is-Online plugin only works if set to display for non-signed users or trust level 1 (TL-1). Bathinda shared images showing that as a full admin, they can only view Who-Is-Online (WIO) if it’s set to public or TL-0. However, moderators can view WIO when set to TL-2 or higher. Jagster suggested checking the trust level status, which is separate from being an admin. Bathinda was unaware of this and asked how to check/set their trust level. Jagster guided them to check their profile and admin button. Bathinda confirmed that their trust level was lower than expected and solved the issue. They emphasized that even admins can have lower trust levels and advised others to check their trust level in their profile settings to ensure it matches the WIO plugin setup.

1

FOR ADMINS, the online users are being shown only if I select this option:

“Show whos-online to the public (no sign in required)” or Whos Online display miniumum trust level is set to “0: New User”

image
image1358×713 108 KB

2

On my forum works

  • no public
  • allow TL1

:thinking:

3

Can you pls suggest something? As to what are the possibilities, that I should be checking?

4

I’m not very familiar with this plugin, but what trust level are your admins?

5

I’m full admin of the my site (which I think is above any trust levels). But/And I can view WIO only if I select like this:

image
image830×165 6.64 KB

or this:
image
image808×150 6.89 KB

Or this:
image
image836×162 6.61 KB

But I, the full admin, can’t view WIO, but strangely moderators are shown WIO when I choose this:

image
image779×170 7.18 KB

This last scenario gives same results if I choose trust level-2 or any higher than ‘2:’

6

This is starts to be really desperate, but check what is your TL-status. It is different thing than beeing admin.

7

That’s new to me.
How, I being an admin, can check (or set) my own TL-Level?
Where is this setting?

8

On your own profile. And then click admin-button.

9

That nailed it. Problem solved.

Its strange that even admin can have lower trust levels (But that’s another story, and also I’m sure, like all other things of discourse, this too has solid logics behind this setup of TLs).

To reiterate for anyone coming to look for similar/same problem: Even admins can have lower trust levels. So go to your preferences and click this ‘Admin’ button:

image
image1091×215 23.7 KB

And then check for the Trust Level. It should be same or higher than what you’ve setup in the Who-Is-Online WIO plugin setup.

Thanks again. Its all wonderful.