Unable to Grant Admin to user

Product Support

AI-generated summary

The user WolfpackFan reported an issue where they couldn’t grant admin access to a user, as the admin confirmation link led to a blank page. JammyDodger clarified that the confirmation email should be sent to the admin granting access, not the recipient. WolfpackFan realized they had logged in with the wrong account and resolved the issue by accepting the admin request from the correct admin session. JammyDodger confirmed the issue was resolved and offered support.

1

I am unable to grant admin access to a user. The user I attempt to grant Admin access to receives the email containing the link, however when I click the link it brings up this page and the admin access is not given.

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Here is the console logs from the Edge browser

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Let me know if there is any other information I can provide that would be helpful. Also of note, the user I am trying to give access to was migrated over from a Vanilla forum (v3.3) into my discourse instance.

Discourse Version: 3.5.0.beta7-dev (bb5c2e7a00)

2

The user shouldn’t be getting the ‘confirm admin’ email, that should be sent to the admin granting the permissions.

Are you logged into the right account when you click on the ‘confirm admin’ link you receive?

3

OMG I’m a goof. Yes that was it! I am in now that I accepted it from the original admin user session.

Thank you so much for your quick reply and apologies, I’m new to discourse!

4

No worries, happy to help. :slight_smile: And I’m glad you got it all sorted. :tada: