Hello, as an administrator, I sent a personal message to 562 members, but after a few days I noticed that I only had two views of this personal message. This seems completely impossible to me, so I’m wondering what happened. Why weren’t my members notified that they had a personal message? Do you have any idea what might have happened? Thanks.
AI-generated summary
patrickemin, an administrator, sent personal messages (PMs) to 562 members but noticed only two views, prompting concern about notification delivery. JammyDodger asked whether the PMs appeared in users’ inboxes and notifications, and whether emails were sent. patrickemin confirmed PMs appeared in users’ notifications and suspected a default user setting might block email alerts. JammyDodger suggested checking email logs and whether the message was sent to individuals or a group, and whether users had recently visited the site. patrickemin planned to investigate with their tech admin. Later, patrickemin hypothesized that the default setting for email notifications upon receiving a PM might be set to “Never,” but Moin clarified that the default Default email messages level setting is actually “always,” unless manually changed. patrickemin confirmed the setting was on “always,” found most PMs were delivered via email, and concluded the low response was likely due to members not engaging with the message — not a technical failure. Thanks were extended to helpers for their input.
Did something go awry and they never received it? Does the PM show up in their inbox? (And can you see the notification for it on one of the user’s notifications page?)
Good idea, yes on their notification page the PM is there. I am thinking of a setting par user (by default) which would prevent them from being notified ?
How about the emails? Anything in your email logs to confirm a notification was sent out or skipped?
Was it to 562 individuals, or a message to a group?
When you spot check a few, have they definitely visited the site recently enough to have been able to see the PM?
Hi, I will check all that with my tech admin and come back here later, thanks .
But I’m thinking, when a user registers on my site, the default setting for receiving e-mails is “Never send me an e-mail when I receive a personal message” Is this the case? Because if so, that explains my problem. I sent personal messages. But no email was sent except for people who changed this default setting in their profile. Do I understand how this works?
I don’t know how you configured the Default email messages level site setting. By default it’s always
Ok it was on always, and I found that most of my PM went through email ok, so it’s more a question of why my members did not react to my solicitation, but that’s another matter 
Thanks for your help !