Categorizing bug and ux issues

Digging deep, I am not sure @moin :hugs:

I think the core of the problem here is:

  • Sam recategorizes something from UXBug
  • Sam knows how touching anything about anyone’s post can make them feel bad, or feel like they made a mistake
  • Sam apologizes
  • Then users get confused, want to self-correct, and there is a painful cycle.

Maybe the root problem here is?

Sam should feel free to recategorize as he sees fit, to better meet our business needs, and should not be apologizing about stuff every time he does that?

2 Likes