Check Credit Card associated with subscription

Product Support Self-hosting

AI-generated summary

The discussion revolves around checking the credit card associated with a subscription for a Discourse instance hosted by Discourse. stefanini.mf explains that a credit card was cloned and blocked, prompting the need to verify and update the payment method. They note that the current admin dashboard does not display the card details, only allowing changes or additions. codinghorror confirms that subscription management should be possible via the admin dashboard, but glassesRamone states they cannot find this option in 2023. JammyDodger reassures that hosted instances should still have access to payment management and suggests contacting support via email or the @team group on Meta if issues persist.

1

Hi,

I have a discourse instance running, hosted by discourse itself (hired at discouse.org).

Currently one of the company’s credit card is associated with the subscription, but unfortunately one of our credit cards got cloned and then blocked temporarily. Given that, we wanted to double check all subscriptions in order to move them to another card before the month ends and all payments to the blocked one get rejected.

Up to now, we couldn’t find a dashboard where that info could be checked (not even the standard ‘only four last digits’ that websites usually use). The only place we’ve found info related to that is at the admin’s homepage, but that only let me change or add credit cards, without checking the current one being used.

Is there a way to find that out through your forum?

2

Hi Fernando,

I’ll contact you directly about it.

3

In general for sites hosted by us, you can manage your subscription via the /admin dashboard on your site.

4

I don’t see this option in 2023

5

Hello and welcome @glassesRamone :slight_smile:

If you’re hosted by us you should still be able to manage your payment details through your admin dashboard. Though if you’re having issues you can contact the support team directly by emailing team@discourse.org or messaging the @team group while logged in here on meta. :+1: