Events not being created on my computer only / works for developer

Product Support

AI-generated summary

In the Support category, user palicali reported an issue where creating events failed on their computer, despite having Admin permissions identical to a developer who could create events successfully. Initial troubleshooting included clearing cache, testing different browsers, and disabling extensions. User RGJ suggested a date parsing error related to the September 13 cutoff, where swapped month/day formats cause invalid dates. However, palicali confirmed the issue persisted for October dates and noted a discrepancy in date formats between their system (mo/day/year) and the developer’s (day/mo/year). After confirming that the calendar preset was being used, the issue remained unresolved until palicali contacted their host, Communiteq. The host identified the root cause: events must be placed on the very first line of the post. Previously, palicali had added introductory text before the event code, which prevented the event from displaying. Placing the event on the first line resolved the problem.

1

Hi - I created an event 3 weeks ago, now nothing happens when i try to create an event. I am going nuts. Does anyone have a solution?

I have done all of the recommended troubleshooting:

  • Updated Chrome, cleared cache
  • Tried on Chrome, Incognito, Firefox
  • My permissions (Admin) are the same as developer’s permissions
  • No events start/end restrictions
  • Groups set to be able to create events include Admin
  • I am creating topic within category that is allowed in settings for events
  • Turned off all browser extensions except LastPass

Main thing is - developer can create, and I cannot, so it seems to be a computer issue (??)

He is wondering if it is a timezone issue of some sort. He is in India and can create (only after he deleted the start/end restrictions). I am in California and cannot create. But I did create once weeks ago!

Thank you for any insights or suggestions!

2

What’s your date format?

I have a similar issue Events not being created / date misparsed

Was this an event before September 13?

When the month and day are swapped, dates Sept 1 - Sept 12 are valid dates (Jan 1 - December 1) but September 13 becomes invalid (there is no first day of the thirteenth month).

I bet you can create an event between October 1st and October 12th.

3

Hi Richard - Thanks so much for your super quick reply! I am actually hosted on Communiteq.

My event date format is Wed, Sep 24 9:16 PM" → 10:46 PM. This is an event my developer created today.

I might have created my successful event before 9/13 (since deleted) but I just tried creating one now for 10/8 and it did not work.

My developer’s computer time format is day/mo/year. He can create event and it shows up in the Discourse chosen event format of mo/day/year.

My computer time format is mo/day/year.

So, in sum, I think my issue is probably something other than the “non-existing” date issue (month 13). The search for a solution continues…

I have the Redditish theme if that might be relevant.

5

Hi Tomas - Yes I am entering the date in the preset calendar as well, not entering it manually. That works for you and creates the event?

PS I might have flagged your reply (and mine) by mistake. I was logged out and trying to hit the reply button, but that doesn’t appear unless you are logged in.

7

There are indeed two deleted posts in this topic. Sorry about that! Funny that you landed on the flag button instead and weren’t deterred by it! :rofl:

In any event, were you able to resolve your issue? What was the solution?

8

Hi Tobias - Thanks for checking in to see how things are going on this post. No, I haven’t found a solution. When I hit the Create Event + sign it just doesn’t do anything at all… It’s a dead end. Developer can create an event, and I cannot… Do you have any ideas on how I could troubleshoot beyond what I’ve done already (see above)?

Thanks very much!

9

My host Communiteq solved this question! They told me that I must add the event on the VERY FIRST LINE. I did that, and it worked! Previously, when it wasn’t working, I had been adding some text as the first line and THEN adding the event. That is no bueno and causes the event to not display.