I saw threads about implementing helpscout or other customer support widgets on a discourse forum, but i was wondering if anyone knows of a similar cs chat tool that will use existing discourse topics to generate suggested answers prior to connecting you with a human? This would be on a non discourse site. Example: openai has their discourse community here: https://community.openai.com/ , you could imagine that it might be a smoother experience if when you’re on https://platform.openai.com/ and had questions, you could ask a little chat widget that would query their discourse first, then if there wasn’t a relevant topic, connect you with a rep or suggest you start a topic.

Perhaps the Discourse MCP can be used to search the forum and find relevant topics?

Widget de chat de soporte que utiliza Discourse como fuente de preguntas frecuentes

NateDhaliwal (Nate Dhaliwal) 5 Noviembre, 2025 04:43 2

¿Quizás el Discourse MCP se puede usar para buscar en el foro y encontrar temas relevantes?

Tema		Respuestas	Vistas
Chat with forum via the AI Product Support ai , ai-bot	4	1131	15 Agosto 2023
DiscourseCopilot - a fully private Chrome extension that lets you chat with AI on the whole thread Extras chat , rest-api , ai	0	60	26 Octubre 2026
Request: AI Bot Chat Threads Support (Threaded/Branched Conversations with AI) Feature ai	0	156	22 Diciembre 2025
Support for AI Bot to Configure for a Support the community forum with latest version of Discourse Product Support ai	19	812	4 Diciembre 2025
Create posts with AI Product Support ai	1	672	4 Marzo 2024