I saw threads about implementing helpscout or other customer support widgets on a discourse forum, but i was wondering if anyone knows of a similar cs chat tool that will use existing discourse topics to generate suggested answers prior to connecting you with a human? This would be on a non discourse site. Example: openai has their discourse community here: https://community.openai.com/ , you could imagine that it might be a smoother experience if when you’re on https://platform.openai.com/ and had questions, you could ask a little chat widget that would query their discourse first, then if there wasn’t a relevant topic, connect you with a rep or suggest you start a topic.

Perhaps the Discourse MCP can be used to search the forum and find relevant topics?

Widget de chat de support utilisant Discourse comme source de FAQ

NateDhaliwal (Nate Dhaliwal) Novembre 5, 2025, 4:43 2

Peut-être que le Discourse MCP peut être utilisé pour rechercher sur le forum et trouver des sujets pertinents ?

Sujet		Réponses	Vues
Chat with forum via the AI Product Support ai , ai-bot	4	1131	Août 15, 2023
DiscourseCopilot - a fully private Chrome extension that lets you chat with AI on the whole thread Extras chat , rest-api , ai	0	60	Octobre 26, 2026
Request: AI Bot Chat Threads Support (Threaded/Branched Conversations with AI) Feature ai	0	156	Décembre 22, 2025
Support for AI Bot to Configure for a Support the community forum with latest version of Discourse Product Support ai	19	812	Décembre 4, 2025
Create posts with AI Product Support ai	1	672	Mars 4, 2024