I have a free community and want to upgrade to Starter but it doesn’t offer that option. What is going on? I refuse to start a Pro trial and should not be required to activate the Pro features. I simply want starter. Why is this setup this way? Why can’t I just upgrade to the plan I actually want? Clicking on Upgrade ONLY displays the Pro option for $100USD/mth - not what I want. Clicking Compare Plans shows the Starter plan but offers NO OPTION to start a community on Starter - which wouldn’t upgrade my existing community anyway from what I understand. What is going on here? Why would you prevent users from upgrading to what they actually want. This coercion to upgrade to a Pro trial is leaving a bad taste in my mouth.

I tried again with a refresh as well as logout and login, but still only have the Pro option dialog when clicking Upgrade.

Hmm… OK, we’ll have to take a closer look. Hang tight and we’ll do that when the week starts and sort it out with you.

Just checking in, is there any update on this issue? I still don’t see the upgrade to Starter available from anywhere. @mcwumbly

starter is definitely still an option, or it should be [IMG0089]

Yes, it shows the details for the Starter plan but there is no button to actually select it. Likewise, if you check the screenshots that I attached above, the Upgrade options from the admin dashboard only offers the Pro subscription. It is currently not possible for me to upgrade my community to Starter edition through any page or dialog.

Looks like you’re able to upgrade to any plan now from your admin panel. [image]

Ah, from Manage Account it is now working. Admin > Dashboard > Upgrade Account still only provides Pro plan which I feel is still misleading, but I do have all options from Manage Account as you described. Thanks to the team for getting this fixed for us!

[immagine] Crown1: Ah, from Manage Account it is now working. Admin > Dashboard > Upgrade Account still only provides Pro plan which I feel is still misleading, but I do have all options from Manage Account as you described. Sorry for the trouble with this and I want to add that your bug report is appreciated :handshake: We discussed it internally and the issue is that the Free/Starter plans both have the same staff limit. So, our recommendation system skips over to recommend Pro but that’s not correct. Admins should still be able to upgrade to Starter, as they are within the staff limit and not over it. I’ll post an update here once we’ve fixed it.

I was not able to see any Starter plan from main page or my account. Is it gone?

Are you checking the "Manage Account” section? Can you show a screenshot of what you’re seeing?

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Firedragon (Fire Dragon) 28 Giugno 2026, 8:33am 24

Non sono riuscito a vedere alcun piano Starter né nella pagina principale né nel mio account. È stato rimosso?

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