Hello, I just tried sending a personal message to a new user and upon submitting received an internal server error message, no other info. I tried again by clicking “send message” on that user’s profile card, same thing. I’ve already managed to send personal messages to groups in that past, of that…

Are you able to update to latest version of Discourse?

[Bild] stephtara: received an internal server error message a pop up? or console message? Try to capture a screen shot or copy paste the error so we can see please

Added screenshot to post, sorry didn’t do it directly!

Internal Server Errors are combined with an entry in /logs - share the corresponding error and the backtrace (browser console can sometimes help, but ultimately this is something that snapped in the back end :collision: )

Job exception: unknown keyword: :private_message_context And under backtrace I have a whole lot of stuff, should I copy it all here? Oh wait seems I didn’t look at the time correctly, might be this actually: ArgumentError (unknown keyword: :private_message_context) lib/plugin/instance.rb:460:in ‘…

[Screenshot 2026-07-22 at 15.09.29] I can do an update but it’ll have to be a little later (in a couple of hours), last two times I did it I ended up having to troubleshoot stuff on the server so I want to do it when I have a bit more time before me than right now (appointment coming up). Worth d…

[Bild] stephtara: Worth doing before worrying more about this error? Yeah, most of the time, it’s worth being on latest version. Just in case the bug’s already been fixed. Could also be an incompatibility with a plugin. [Bild] stephtara: Can this have anything to do with the fact I have…

Hiya! Updated, and indeed, the problem is solved! Thanks so much :slight_smile: So to answer my question, first troubleshooting step = update Discourse :wink:

[Bild] stephtara: first troubleshooting step = update Discourse :wink: Yeah. Rebuilding and updating Discourse can solve most problems :slight_smile: It still looks like some kind of magic to me.

[Bild] stephtara: first troubleshooting step = update Discourse :wink: Yeah, Discourse moves so fast that bugs are often quickly discovered and fixed. This is both a blessing and a curse though (some people want stability, others want all the latest new toys). Glad your issues are fixed :+1…

Interner Serverfehler beim Versuch, einem neuen Benutzer eine private Nachricht zu senden – wo fange ich an? Ideen?

Produktunterstützung Installation

zogstrip 22. Juli 2026 um 13:08 6

Können Sie auf die neueste Version von Discourse aktualisieren?

Thema		Antworten	Aufrufe
"Internal Server Error" when sending message Product Support multi-lingual	1	116	13. Mai 2025
The user cannot see his personal message Product Support personal-messages	11	1024	29. November 2023
Internal Server Error when creating new topic Bug	2	204	7. April 2025
Private Message Send API Product Support	21	5847	26. April 2021
Link to private message a user from outside via URL Plugin	2	2630	24. November 2015

Interner Serverfehler beim Versuch, einem neuen Benutzer eine private Nachricht zu senden – wo fange ich an? Ideen?

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