I created a group with 25 or so « helpers » and then created a topic in which I mention the group. I was expecting it to notify the people who are part of the group. A member just told me she did not get the notification — I don’t know yet about the others. Is this expected behaviour (ie, did I misunderstand the purpose of mentioning a group?) or is there a setting somewhere I might have missed for this?

did you read this topic? [Bild] Allow groups to be mentioned and sent messages Site Management bookmark This guide describes how to enable group mentions and messages in Discourse. person_raising_hand Required user level: Administrator By default, users cannot mention groups or send messages directly to them. Administrators can modify these settings to facilitate better group interactions. Configuring group mentions and messaging To enable group mentions and messages: Navigate to the group’s page. Select the Manage tab. In the left-hand sidebar, go to the Interaction section. …

[Bild] Lilly: did you read this topic? No I had not read it, because it did not come up in my searches. I have now and it doesn’t elucidate anything: I set the authorisations for mentioning the group when I created it, mentioned it with my Admin user and got warning notification that mentioning the group would notify my 25 users.

[Bild] stephtara: mentioning the group would notify my 25 users. so did you notify them with the mention? i just tested this and it works as expected [Screenshot 2026-08-05 at 12.45.10 PM] [Screenshot 2026-08-05 at 12.45.45 PM]

Do the users in the group have access to the topic? Are they able to read it?

yea if it’s a private category they don’t have access to, they won’t get a notification and that is expected behavior. there is also this topic, which may help [Bild] Configuring group notifications for a private category Site Management bookmark This guide explains how to set up a group to receive notifications and emails for a private category in Discourse. person_raising_hand Required user level: Administrator This guide will walk you through the process of creating a group, configuring a private category, and setting up notifications for that group. This is useful when you want specific users to receive updates about a particular category without making it visible to all users. Creating a new group Navigate to dis…

[Bild] Moin: Do the users in the group have access to the topic? Are they able to read it? Normally yes, and the user who told me she didn’t get a notification, for sure.

I think I’d try if it works if you @mention her by using her username (without changing other parameters - also creating a new topic, same category, same tags, …). Then we know for sure it’s about the group mention

Wie erhalte ich eine Benachrichtigung, wenn ich eine Gruppe erwähne?

Produktunterstützung

Lilly (Lillian ) 5. August 2026 um 19:46 4

Hast du sie also mit der Erwähnung benachrichtigt? Ich habe das gerade getestet und es funktioniert wie erwartet.

Thema		Antworten	Aufrufe
Allow groups to be mentioned and sent messages Site Management groups , how-to	0	17730	2. Dezember 2015
Ability to mention a Group Feature	7	3609	13. Mai 2015
Group mention notifications going to users not in group Bug	17	1244	8. Juli 2020
Group tagging notification Product Support	1	741	5. November 2022
Mentioning users Product Support	1	422	15. Mai 2023

Wie erhalte ich eine Benachrichtigung, wenn ich eine Gruppe erwähne?

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