The user rug reported an issue with the Homepage Feature component where featured posts were visible only to Staff and Moderators, not to regular users. Although the highlighted topics were public (visible to Everyone), normal users saw an empty component. Initial troubleshooting involved checking component settings and topic categories without success.
putty suggested investigating the visibility of the featured tag itself, hypothesizing that if the tag was hidden from regular users, the component might fail to display the posts. This hypothesis proved correct. rug confirmed that the featured tag was indeed set to “hidden” for non-staff members, which caused the visibility discrepancy. The user expressed gratitude for identifying this non-obvious cause, noting that while other settings (such as those flagged by chapoi) were initially suspected, they were not the root of the problem. The issue was resolved by ensuring the featured tag was visible to all users.
Good afternoon,
Having an issue with this component: Homepage Feature
We’ve enabled it and it works well, but the Featured posts are only showing for Staff/Moderators, not for normal users.
The topics being highlighted are not in private categories, they’re available to Everyone.
My view, as Staff:
Impersonating a normal user:
Component settings:
Any help is appreciated, we’ve been batting settings around but there’s nothing obvious.
Thanks for the reply! That setting DID look suspicious to us, but in fact wasn’t the cause of the trouble. We did try flipping it off to see. BUT, as we can see, it was certainly CLOSE to the actual problem (the tag itself was hidden from normal users).
