Users approved via SSO Plugin are showing as pending

Product Support

AI-generated summary

A user, watchmanmonitor, reports that users authenticated via the SAML SSO plugin are appearing as “pending review” in the admin panel, despite the setting “Staff must approve all new user accounts” being unchecked. Although these users can access the site—including private categories—and receive emails, the presence of pending users is confusing. neil clarifies that if approval is not required, the pending list is irrelevant and does not affect user access. watchmanmonitor acknowledges the explanation and plans to remove the pending users URL from their bookmarks. The issue appears to be cosmetic and does not impact functionality, as SSO-authenticated users are fully operational without manual approval.

1

I’m using the SAML SSO plugin now, and it’s great, but I seem to have a new issue recently. My discourse is a standard docker and is up to date.

If I go to the pending user list /admin/users/list/pending I see a number of users “pending review”. However:

Staff must approve all new user accounts before they are allowed to access the site. WARNING: enabling this for a live site will revoke access for existing non-staff users!

is no longer checked (it used to be before sso)

The users are are receiving email & can browse the site, even to the private Categories which they are granted access to via SSO.

1- The Pending tab doesn’t show in admin (the page was my bookmark from when I needed to check this daily) , so does this even matter?

2- Is there some other setting to check to troubleshoot this?

2

If you uncheck that setting so that approval is not required, then you don’t need to approve anyone. Even though you can see the list of pending users by putting the url in your browser like you did, that list doesn’t matter.

3

Thanks Neil.

I’ll get that URL out of my bookmarks.