Unclear options when moderator sees flagged post

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Unclear options when moderator sees flagged post

There is confusion among moderators regarding the flag workflow, specifically when presented with agree/disagree/defer options. The thumbs-up/thumbs-down symbols are unclear, as it is not immediately apparent whether they are taking action on the post or the flag. ChrisBeach suggests adding an explanation to the UI to clarify this, especially since the moderator’s decision can have significant ramifications for the user who posted.

Others, including bloomexperiment and Jessica_Dunbar, have shared similar experiences of initial confusion. Jessica_Dunbar proposes two possible solutions:

  1. Providing guidance on what ‘Agree’ and ‘Disagree’ mean in various moderation situations.
  2. Changing the wording to more explicit options, such as ‘Spam’ and ‘Not spam’, to clearly state what a judgement is.

As an admin I’ve had more than one question from moderators around the flag workflow. Particularly when there’s an active flag and they get the agree/disagree/defer options.

The confusion comes from the thumbs-up / thumbs-down. Are they giving a thumbs-up to the post or the flag?

It would be helpful if there was an explanation shown on this UI. This is especially important when a mod’s decision will have ramifications for the user who posted.

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They are taking an action on the flag.

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Sorry, I should have explained - yes - it’s clear to me after some experimentation. But it’s not immediately clear to others when they see the UI unfortunately.

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I was confused about the same thing when I first saw the options as well (and thought it was just me) I didn’t know others had been confused about it too :grin:

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我们对同样的事情感到困惑

  1. 作为临时措施,请就各种审核情况下的“同意”和“不同意”的含义提供一些指导。
  2. 将措辞更改为“垃圾邮件”和“非垃圾邮件”等内容,以清楚地说明判断的含义。