I just tried to edit another user’s post an @mention a group to send out a notification to the users in the group about the post but I don’t think it worked - any idea why not? The user that I edited is a group member (and group owner) so he should have enough authority to trigger the email notification that comes from @mentioning the group. When I edited the post and typed in the @mention I saw the ‘You’re about to notify X users, are you sure?’ flag and closed it. Can’t figure out what I’ve done wrong? I don’t really want to keep going back in and retrying it as the group has 500+ members and I don’t want to send out multiple notifications about the same thing :anguished: [image]

The post did not contain the group mention prior to your edit?

Nope, I added it afterward. If I got him to delete and repost with the group mention do you think that’d help?

I do know that there are definitely some bugs with mentions when someone else other than the author is editing. I would try having the original author repost. For example, when I edit someone’s post I have sometimes gotten notifications to myself when that post originally quoted me..

Hmm just tried deleting old post and creating new one with a new @mention and looks like it hasn’t worked again. Keen to hear any other ideas that might work to set that trigger off!

Could you take a peek @techapj?

@yvonnebrill super likely this is due to max users notified per group mention per @fefrei Try bumping that number up, but be warned, allowing notifications to enormous amounts of people can cause a lot of email and notification flooding, be very careful here.

If the max is reached, the whole notification is abandoned? If the limit is 100, then are 100 people in a group of 500 notified? This limit is not intuitive at all.. the UI should mention that this won’t work, and why.

I can possibly convert it to a post validation, then post will not save if limit is hit

We should because this is a support issue that will keep happening with the way it is now, zero feedback as to what is going on

Triggering an email notification with a group @mention not working

Product Support

fefrei (Felix Freiberger) March 15, 2017, 8:55am 7

Could this be cause by the site setting max users notified per group mention? It defaults to 100.

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Triggering an email notification with a group @mention not working

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