Category > Security > Permission type > Author-only

[codinghorror (Jeff Atwood)]

@trudat

I would like to have a tech support ticketing system, so a user can report some issue, which may be sensitive or boring to other users, and the topic will only be visible to themselves and anyone in the service group. The ticketing workflow is a common usage pattern that might be called orders, requests, submissions, etc., depending on the community needs

I disagree, that is exactly what you described.

They just have to report it via email is literally the only difference – and that’s usually what you want anyways, as pretty much every company ever has a support@example.com or help@example.com address.