I noticed that every new member who uses hotmail email does not confirm the account, I did some tests and the confirmation email is not sent to hotmail users, what can it be? I use the mailgun server!
AI 生成的摘要
Users report that Hotmail/Outlook users aren’t receiving account verification emails from their Discourse forum, despite successful delivery logs from Mailgun. wiliamjoaquim confirmed emails are sent and accepted by Mailgun but never reach Hotmail inboxes — while Gmail users receive them normally. pfaffman suggested checking spam folders, and codinghorror advised following Discourse’s email setup guide and sending test emails via Admin. codinghorror noted Hotmail/Outlook often distrusts Mailgun IPs and recommended contacting Mailgun or Hotmail directly. panionios confirmed the same issue on a new install. michaeld clarified this is not a Discourse issue, but a Hotmail delivery problem, and suggested contacting Mailgun or using Discourse’s hosting for resolved delivery. wiliamjoaquim later migrated to SparkPost — Hotmail emails now deliver, but Gmail initially marked them as spam; after repeated sends, Gmail began delivering to the primary inbox, suggesting reputation building over time. The consensus is that email delivery issues, especially with Hotmail, stem from sender reputation and domain/IP trust — not Discourse — and require coordination with the email service provider.
Did you check in the spam folder?
Did you follow the email guide and send a test email via the Admin, Emails page? And read the advice it provides?
Email is very difficult. If you get even one tiny thing wrong, you will suffer.
I checked, and in the mailgun log says it was sent and accepted, but it did not arrive!
The email is configured correctly, gmail users normally receive
It’s also possible hotmail just doesn’t trust that mailgun IP. You will need to follow up with them. Hotmail / Outlook is notorious for this.
If you have followed all the advice in Admin, Send Test Email, we can’t help you any further. Follow up with mailgun and hotmail.
New install just noticed the hotmail issue as well gmail works great. Mailgun too. Anyone with hotmail and mailgun working together for discourse? Thank you guys
That doesn’t have anything to do with Discourse - it’s just Hotmail playing hard to get, even with Mailgun.
Ask Mailgun, they are the ones that promise to deliver the mails everywhere … or host with us 
we’ve been there and fixed that…
I migrated to Spark Post, Hotmail emails are sent normally, but in gmail they appear as spam, after a few weeks, gmail now appears in the main box, I do not know if it has something related, but I believe that after a x number of submissions Gmail realizes that it is not spam.