I have enabled email submissions and replies on our installation. Everything works beautiful minus one thing. We only allow submissions from registered users, the bounceback to unregistered users works perfectly the first time. However say the user forgets they did not register after the first auto-reply and they send another email, they do not seem to be getting the auto-reply on the second time. Is this by design? Is there any way that I can easily allow the emails to be sent on subsequent attempts? Example: Jane submits a request via contact@ourdomain.com however Jane is not registered |__ Jane receives an auto-reply advising her she must register first |__ Jane forgets to sign up and tries again a day later |__ ?? This should auto reply as well ??

Turns out that you’ve hit a throttle limit after all. lib/email/processor.rb main :email_reject_invalid_post when ActiveRecord::Rollback :email_reject_invalid_post when Email::Receiver::InvalidPostAction Ends up that the same rejection email is only sent once per day to each email address. You may try sending the email after 24 hours to see if you get a rejection again.

@schungx Ah I think that did it. Thank you

@schungx So that partially resolved the issue however it still does not appear that the subsequent messages are going through. I now see the rejecting under /admin/email/rejected and it does show the rejection email in the small dialog however no email is seen under /admin/email/sent adnd no email is ever received. Any idea?

You on latest version? Is there a staged user? If so, delete it and try again. If the email does go thru then that’s the issue. Does your site require approvals for new users? If so, there used to be a bug preventing emails to unapproved staged users, also fixed. Bottom line, latest version first.

@schungx Yes I am on the latest version: v1.9.0.beta14 +94 The user was initially staged so I removed and retested again, no staged user was created this time it appears and the email went out on the first try however I sent a secondary email and it did not go out. You do see the verbage where it is being rejected and it does say that it sent an email however no email is going out.

That’s why. The first time the email went out, and the user was stage. The second time it didn’t go out. Then you removed the user. Then the next time it went out, and the user was staged once again. Then the next time it didn’t go out. It is the same pattern. Check your user. It is probably staged again. Therefore your question is: Should the reminder emails be sent to staged users?

@schungx Does this still hold true if I have disabled staged users via the Enable Staged User site setting?

Not sure. You can try. However, I’m not sure if enable staged user is turned off it will still accept emails in. Remember: You still need to manually delete all your staged users even after turning off the setting.

I did try to delete the user manually however no users were found for the email so I could not delete anything further. I have got to be missing something.

Just clean everything, setup a temp email address on Gmail or something and then test it yourself. Turn off staged users first.

Auto-reply only triggering once

Product Support

schungx (Stephen Chung) November 7, 2017, 2:02am 2

Has a staged user been created for the first round?

I vaguely remember a bug like this which was fixed. Are you on latest?

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Auto-reply only triggering once

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