The discussion revolves around the optimal placement of a community icon within a SaaS product. Agnieszka_Jaskiewicz is seeking advice on whether to place the community icon under the “help” section, as a separate entity, or within the user’s profile section. Bas suggests that understanding the purpose of the community icon is crucial in determining its placement. Agnieszka_Jaskiewicz clarifies that the community is intended to facilitate user feedback and discussion, making the “help” section a potential fit. However, concerns are raised about the visibility of the “help” section. Bas disagrees with this concern, citing the example of a startup bank that successfully integrated a forum into their app. Agnieszka_Jaskiewicz also considers placing the community icon under the user’s profile picture.
Hi all,
I’m creating community for our SaaS product. We want to place our community not only on the website, but also inside our product. We’ve been wondering how other SaaS owners categorize it - should it be under “help” icon, should it be separated, should it be inside the users’ profile section. Any tips, ideas, case studies?
Cheers!
Agnieszka
What is the purpose of including it in your product?
Do you want to provide Help, do you want people to enrich their profiles? Answering this will naturally show where to put it 
Actually we want to make it a bigger part of our product. I mean, not just the addition but a part of it. We want our users to give us feedback, discuss their issues with the others etc. Intuitively, it should be in the “Help” section as you expect some advise there - how to do that, how others did this etc. On the other hand we’re a bit afraid that nobody looks into the Help section inside SaaS products.
I don’t think this necessarily holds true
Here in the Netherlands, there is a new startup bank, called Bunq, and they fully integrate a forum in their app; seems that if a bank can make it work, any industry can.
Think you are on to a good idea, probably very worth it to start testing it out.
We’re also considering place it under the profile picture - into the “user’s profile” section.