This is the error I’m getting. The video is a screen recording on an iPhone 16 pro max. File is HEVC. I searched but it seems like it should be okay to upload? (Self-hosted) [The image shows a notification that the file being uploaded is not authorized. (Captioned by AI)]

I figured this out. I needed to change the allowed upload size in the admin panel as well as nginx.

I did something in the settings (no idea what) and it seems to start to process but now getting this error. [The image is a screenshot of an error message displayed on a mobile device. (Captioned by AI)]

To get past the first step you need to add the extension to the allowed list in your admin settings. I assume you worked that out.

Yes, I worked it out but didn’t know how. I was mobile and couldn’t tell which extensions were already included. But it’s all working well now. :blush:

El video de iPhone no se carga

Soporte

HAWK (Hawk) 23 Noviembre, 2024 04:18 4

Para pasar el primer paso, necesitas añadir la extensión a la lista de permitidos en tu configuración de administrador. Supongo que ya lo has resuelto.

Tema		Respuestas	Vistas
Uploading video file returns "Sorry, there was an error uploading that file. Please try again." Self-hosting	12	4516	3 Octubre 2017
HEIF file type not allowed for upload Support	4	1666	7 Junio 2017
Cannot upload videos on Android 9 Kiwi Support	2	754	2 Febrero 2023
How to change upload limit by command line Support	4	323	23 Junio 2024
Auto-detect or reject VP9 video uploads incompatible with iOS Safari Feature	3	133	4 Abril 2026

El video de iPhone no se carga

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