When a regular user mentions @admins, the notifications do not arrive. However, if an admin mentions @admins, the notifications work correctly. How can I resolve this issue?

maybe have a look at these settings for the admin group. [IMG_2567]

[Screenshot 2024-11-29 at 10.06.00 PM]

can you please check your permissions and settings again, maybe refresh your test user. I just tested this using a TL_2 user mentioning admins group and it worked as expected - I got a notification immediately. [Screenshot 2024-11-29 at 7.15.50 PM]

Did you mention in “private message”?

Try to do in “private message”

they aren’t private messages. they are personal messages. the admin has to be invited to the conversation. your OP doesn’t say anything about pms. [image] willie: When a regular user mentions @admins, the notifications do not arrive. However, if an admin mentions @admins, the notifications work correctly. How can I resolve this issue?

Mentions to @admins Not Sending Notifications for Regular Users – How to Fix

Product Support

Lilly (Lillian ) November 30, 2024, 2:59am 2

maybe have a look at these settings for the admin group.

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Mentions to @admins Not Sending Notifications for Regular Users – How to Fix

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