When a regular user mentions @admins , the notifications do not arrive. However, if an admin mentions @admins , the notifications work correctly. How can I resolve this issue?

maybe have a look at these settings for the admin group. [IMG_2567]

[Screenshot 2024-11-29 at 10.06.00 PM]

can you please check your permissions and settings again, maybe refresh your test user. I just tested this using a TL_2 user mentioning admins group and it worked as expected - I got a notification immediately. [Screenshot 2024-11-29 at 7.15.50 PM]

Did you mention in “private message”?

Try to do in “private message”

they aren’t private messages. they are personal messages. the admin has to be invited to the conversation. your OP doesn’t say anything about pms. [afbeelding] willie: When a regular user mentions @admins , the notifications do not arrive. However, if an admin mentions @admins , the notification…

Vermeldingen van @admins sturen geen meldingen voor gewone gebruikers - Hoe te repareren

Ondersteuning

Lilly (Lillian ) 30 november 2024 om 02:59 2

maybe have a look at these settings for the admin group.

Topic		Antwoorden	Weergaven
Onslaught of notifications Support	5	665	12 april 2018
What is the behaviour of user mentions in private messages? Support	4	691	9 oktober 2021
Group mention notifications going to users not in group Bug	17	1023	8 juli 2020
Triggering an email notification with a group @mention not working Support	11	1539	21 december 2017
Notifications not being triggered for group members in a private message Bug	2	656	30 september 2019

Vermeldingen van @admins sturen geen meldingen voor gewone gebruikers - Hoe te repareren

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