TL2 users cannot send personal messages to each other or to admin

[Crank]

Hi everyone,

I have a small Discourse setup for a private community on Discourse 3.3.0 (stable).
on https://community.rebellerne.dk

Problem: Trust Level 2 users can’t send personal messages — neither to each other nor to the admin. The Message button shows up, but when they try to send, nothing happens (no error message).

Here’s what I’ve already checked:

• personal message enabled groups = admins, moderators, everyone

• direct message enabled groups = everyone

• All trust level groups (TL0–TL4) → Who can message this group = Everyone

• allow_private_messages for the admin user (Crank) is set to true in Rails

• No plugins related to restricted messaging are installed

TL2 can read and reply to PMs from admins, but they cannot start a new message.

Screenshots available if needed (settings pages, group interaction, etc.).

Any idea what could be blocking outgoing PMs for regular members?
Thanks in advance
— Crank

[Crank]

Extra details about my settings:

– personal message enabled groups:
admins, moderators, everyone

– direct message enabled groups:
everyone

– For all trust level groups (TL0–TL4), under Group → Interaction:
“Who can message this group?” = Everyone

– For admin groups (admins, staff, moderators):
“Who can message this group?” = Everyone

– For the admin user “Crank”:
allow_private_messages = true (set in Rails console)

– There is no setting called “disable personal messages” in my install.
– No messaging-related plugins installed.
– TL2 users can reply to PMs from admin, but cannot start a new PM to anyone
(neither other TL2 users nor the admin).

-Crank

[Moin]

@Crank

I have a small Discourse setup for a private community on Discourse 3.3.0 (stable).

Do you really use a version that was released in July 2024? Why don’t you use 3.5?

Did you try safe mode?

[Crank]

Thanks a lot Moin. The bug was in a component.

.