We have an enterprise community where a portion of our community is support. To create an insanely cool experience on top of the already awesome chat, imagine this:
User posts in a thread with an issue
You recognize it will be a lot of fast back and fort, so you let them know and DM them
After DM’ing, you’d love to do a screenshare to walk through it on screen
My goodness, it would be so cool to be able to click a call & share screen button to connect with them on that next level.
I’m not sure what service would even have good APIs/hooks for this? Hopin maybe? Or it might have to be completely custom on something like Mux?
I’ve often thought this before. We’ve got our own Jitsi instance which would be so much better if integrated with chat - both being synchronous, it is the perfect fit for ‘upgrading’ a real time conversation.