The discussion revolves around the need for a stack of internal comments for users, visible only to moderators and admins, with an option for private notes. meglio proposes this feature to handle sensitive information like phone numbers, call summaries, or business-related notes, emphasizing its utility for internal team use. sam notes that a similar plugin already exists, which could be adopted. codinghorror confirms this feature has been requested multiple times and is likely to be integrated officially. cpradio references a related plugin and suggests collaboration, while codinghorror reaffirms the team’s willingness to work with contributors to implement the feature.
Could we have a simple stack of internal comments for users?
I.e. visible to moderators and admins only.
And maybe with an option to keep a comment private just for me.
Use-cases:
a phone number that no one except the team should see, or an instant messenger nickname
tracking of calls summaries if it is about business
general notes that might be important
a user ID in an external Client Management System
relationships with other registered users
This can all be adapted by just a stack of date-ordered internal comments, with a single flag public/moderators/admins/onlyme, and with date posted/edited.
Does it make sense? Any chances to get it into the official Discourse TODO list?
If you do, you may want to look at our fork, where we’ve made several improvements over time. (latest improvement blocks the ability for anonymous users to see the “private notes component and attempt to add a note”) https://github.com/sitepoint/discourse-plugin-profile-notes