I am looking for the ability to move entire discussions to either an existing or new topic. In an ideal world, I would be able to select one or more chat messages (same as posts in a topic) and choose to move them out of chat and name a new topic, or select an existing one.
I see there is a push for it to work this way, but this doesn’t work for us.
I do not want to preserve the initial type of conversation. Our single biggest issue is that users are leaning on chat to get ‘fast answers’ as opposed to using the forum as intended. We constantly have to remind users of this because of search, visibility for others to help, tagging, marked solutions, and so on.
We have done all of the propper expectation-setting up front, in the instance of our community, that chat is for regular, day-to-day conversation, but at least once a day there is a discussion that we have to message the user about to recreate in the forum.