Hi there, I’m trying to confirm a new admin but the link in the email is broken. [image]

Looks like your email provider is adding tracking to your outgoing emails. Maybe try disabling that?

thanks for the fastest reply in history of customer support! :smiley: My email provider is gmail…any idea how should I disable that?

I meant the outgoing SMTP email provider. Are you using GMail for that?

Most likely yes - it’s a company set up but we use Google Workspace

So that URL https://url3447.singularitydao.ai/ls/click?upn=stuff is not something Discourse will generate out of the box. There is something between Discourse and the final sent email that is manipulating the links in emails. Maybe your company enabled a tracker feature. I signed up to your forum a…

Yes apparently we have SendGrid…anyway I can manually confirm the admin instead?

You need to turn off link tracking in sendgrid. That’s almost certainly your problem. You can use Create Admin Account from Console to get logged in before that.

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الدعم تثبيت

pfaffman (Jay Pfaffman) 10 يونيو 2021، 11:53ص 8

تحتاج إلى إيقاف تتبع الروابط في SendGrid. هذا هو على الأرجح مشكلتك.

يمكنك استخدام إنشاء حساب مدير من وحدة التحكم لتسجيل الدخول قبل ذلك.

إعجابَين (2)

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Wrong link on confirmation email Support	3	562	20 مارس 2019
New user e-mail verification link is 404 Support	8	599	12 فبراير 2022
Confirmation email link (after change) is broken ("Oops!") due to bad email customization Support	17	1737	11 يوليو 2024

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