Hi there, I’m trying to confirm a new admin but the link in the email is broken. [image]

Looks like your email provider is adding tracking to your outgoing emails. Maybe try disabling that?

thanks for the fastest reply in history of customer support! :smiley: My email provider is gmail…any idea how should I disable that?

I meant the outgoing SMTP email provider. Are you using GMail for that?

Most likely yes - it’s a company set up but we use Google Workspace

So that URL https://url3447.singularitydao.ai/ls/click?upn=stuff is not something Discourse will generate out of the box. There is something between Discourse and the final sent email that is manipulating the links in emails. Maybe your company enabled a tracker feature. I signed up to your forum a…

Yes apparently we have SendGrid…anyway I can manually confirm the admin instead?

You need to turn off link tracking in sendgrid. That’s almost certainly your problem. You can use Create Admin Account from Console to get logged in before that.

Link de confirmação do Admin quebrado

Suporte Instalação

pfaffman (Jay Pfaffman) Junho 10, 2021, 11:53am 8

Você precisa desativar o rastreamento de links no SendGrid. Isso quase certamente é o seu problema.

Você pode usar Criar Conta de Administrador pelo Console para fazer login antes disso.

2 curtidas

Tópico		Respostas	Visualizações
Confirm Admin Account in admin_confirmation_message email can't be clicked Support	8	1030	20 de Maio de 2019
I keep getting confirmation mail Self-hosting	4	701	5 de Abril de 2019
Wrong link on confirmation email Support	3	560	20 de Março de 2019
New user e-mail verification link is 404 Support	8	591	12 de Fevereiro de 2022
Confirmation email link (after change) is broken ("Oops!") due to bad email customization Support	17	1718	11 de Julho de 2024

Link de confirmação do Admin quebrado

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