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[JammyDodger]

Nice catch. It was recently updated to 20%. I’ll make the change in the OP.

Is there a difference in target retention rate between a support-first forum and discussion-first forum?

Here’s a PR with that change: Longer term, I think a more nuanced approach could be powerful. I’d love for communities to be able to set their own goals (with some guidance like what you shared above about why they might choose one vs. the other) and use the dashboard or other related features to help them track their results vs. what they are aiming for.