I run a small forum for a few different things. Very recently (in the past few days), every time I load the site or refresh a page, the Discourse Helper Bot chat appears as an open DM chat, and it is impossible to get rid of it. I’ve tried: leaving another user’s DMs open, closing this one, clicking the Leave Chat button, muting the channel, even disabling chat for the user. It ignores other chats being full-screen and continues to pop up as the small corner chat. And as mentioned in the title, the AI features for this site are entirely (as much as one can) disabled since they aren’t useful or wanted for the forum, and until this started happening there’s been no problems with that.
This is incredibly annoying, and I can’t figure out what could possibly be the reason it just started happening now.
That is not the expected experience we were hoping our users would have with the bot. I’m working on a fix for this, and soon I’ll give an update to you.
Thanks for the quick response; is there a way to check when that fix will go through on my end? I’m still seeing the issue happen this morning, but I understand that sometimes these things take a day or two to process and I’m not fully familiar with how quickly updates arrive on a live forum instance.
The latest latest is changing multiple times a day. So you almost never run “latest latest”. Your forum is using the “latest” branch, so whenever it is updated you get the latest changes. But your forum is not updated multiple times per day.
When you click the “GitHub” link you can see something like
This is what I see on my forum. It tells me that the current version includes a commit from 2026-08-12T19:48:00Z. So back then it was “latest”, but since then there were more than 20 new commits.
Hmm, I see, I was under the assumption it updated whenever a commit made it through the pipeline (though thinking about it now, I see why that’s not the case). Is there any way from my end to force it to update, or would that only be accessible in a different plan tier? (The basic plan is perfectly fine for this site’s needs for now, and by the time we need more I expect we’ll be able to coordinate self-hosting the server with some other services I have in mind, but I’m still curious.
I don’t think you can trigger it. Forums not using the Enterprise plan share the same install. So if you had an update button, you would update the forum of other admins, and they could do the same with yours.
But often, when you report a problem, your site is updated after it was fixed. Just like it was done in this case.
