I am trying to create an AI triage for miscategorized topics - I have set up the automation and persona but when I try to test - I’m unable to run the logs - there’s no visible button to do this. (I’m Admin btw and can see other logs) so the possibility is that I’m setting it up wrongly
Do you mean you want to trigger the automation manually? Or you want to view the logs of the automation?
If you’re referring to the first, I don’t think it will, since the trigger should be something like when the topic is created.
If you’re referring to the second, I don’t think Automation logs even exist. I might be wrong, but failed automation runs might be logged in /logs.