All categories not showing for non logged in users

Product Support

AI-generated summary

Olle11 reported that non-logged-in users on mobile cannot view categories when clicking ā€˜All categoriesā€™ in the sidebar menu, though it works fine on desktop. nat asked for clarification and screenshots, noting they couldnā€™t reproduce the issue. Olle11 confirmed the problem only occurs on mobile and disappears in safe mode Olle11. JammyDodger suggested using safe mode options to isolate the cause. Olle11 found that disabling themes and theme components restored functionality Olle11. Moin advised disabling components one by one to identify the culprit and asked if Olle11 used the ā€˜Hide Muted Categoriesā€™ theme component. Olle11 later identified the problematic theme component as Category Groups Olle11.

1

Hi, when I am visiting my site as a guest and clicking on all categories none of them will show up. Some of the categories can however be seen on the sidebar.

Anyone has a clue why the categories are not showing for non loggged in users?

Best regards
Olle

2

Can you add some screenshots to what you are referring to? Do you mean ā€œAll categoriesā€ on the sidebar or the dropdown in the homepage?

3

The sidebar on mobile on the homepage, after pressing the three lines I see ā€˜All categoriesā€™ and nothing shows up there.

Worth adding that it is working as usual on desktop, but not on mobile.

Best regards
Olle

4

I am unable to repro this here (not signed in) as you can see.

Do you have any overrides on your site? Have you tried safe mode?

5

It seems to be working fine in safe mode. I wonder if it is an override of a plugin or a tc perhaps

6

Using the different options in safe mode can help narrow it down:

The image displays a Discourse menu offering safe mode activation with options to disable themes, unofficial client-side plugins, all client-side plugin customizations, and a checkbox for raising JavaScript deprecations as errors. (Captioned by AI)
The image displays a Discourse menu offering safe mode activation with options to disable themes, unofficial client-side plugins, all client-side plugin customizations, and a checkbox for raising JavaScript deprecations as errors. (Captioned by AI)1179Ɨ2305 124 KB

Are there any likely ones you could try disabling to check?

7

Disable themes and theme components seems to be the one to tick in order for it to work as normal again. Now the question is which theme or theme component it can be that causes this. I have updated them and I cannot seem to find which one is the one causing it.

8

You can disable them one by one to find out. How do you expect someone here to tell you without taking a look at your site or even knowing which components you use?

Do you use Hide Muted Categories?

9

The faulty tc was the Category Groups