Frequently forum users don’t see or don’t bother to use the ‘Solved’ button, which leaves most support topics open and unsolved. Is it possible to allow Admins and moderators to mark topics solved as well?

Yes. Staff could solve all the topics. :+1: Check the “category” options with solved plugin.

[imagen] SidV: Check the “category” options with solved plugin. Exactly, it’s under “Edit > Settings > Allow topic owner and staff to mark a reply as the solution”

Thanks for the swift responses! I don’t see an ‘Edit’ menu, and searching the Settings options for “Allow topic owner and staff to mark a reply as the solution” yields no results. I have this option, which is checked: Menu - Admin - Settings - Plugins - Enable solved plugin, allow users to select …

You need to enable it per category. So edit the category, then head to the settings tab there.

Got it, thanks. ‘Allow topic owner and staff to mark a reply as the solution’ was already ticked, yet still there is no option for me as an Admin to mark a topic solved. For my own topics (ones which I created, in the same category) I can see this option. But not for topics created by others. From …

@bartv Wow that got it, thanks! All done.

Permitir a administradores y moderadores marcar un tema como resuelto

Soporte del producto

bartv (Bart ) 17 Enero, 2019 15:03 7

Look under the ‘…’ icon. For some reason, it’s hidden by default for moderators and admins.

Tema		Respuestas	Vistas
Only allow Admins and Moderators to mark topics as Solved Feature solved	1	1957	16 Abril 2023
Option to mark as solved Product Support	2	2738	8 Enero 2018
How to enable a normal user(not admin) to mark a topic as solved Product Support solved	3	1834	24 Marzo 2017
Can't find "Allow topic owner and staff to mark a reply as the solution" Setting Product Support	1	2159	12 Abril 2017
Marking solutions as the official answer Product Support	10	1660	14 Marzo 2019

Permitir a administradores y moderadores marcar un tema como resuelto

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