I periodically get people who have email outages, are marked as bouncing, and then have to write to me once they realize they’re not receiving email notifications. I reset their bounce score and all is well.
Is there any way they could reset their own bounce score?
No there’s not a way to do this, and it’s probably a bit risky to do. I could, for example, continuously reset my own bounce score while continuing to bounce emails, which could cause problems with your email service.
I’ve run into similar issues when for one reason or another there is an issue with email delivery to a particular email service. For example, when all emails sent to AT&T email addresses start bouncing. I don’t think allowing individual users to reset their bounce scores is the solution for this, but some way of allowing site admins to reset the bounce scores for all users who have had bounced emails within a given period of time could be useful. Currently this can only be done from the Rails console.
반드시 자신의 바운스 점수를 완전히 자유롭게 초기화할 수 있도록 해서는 안 되지만, 제한을 두어 이를 허용하는 것은 완전히 비합리적이라고 보기 어렵습니다. 예를 들어, 사용자가 마지막에 바운스가 발생하지 않았던 시점 이후에는 한 번만 초기화할 수 있도록 하거나, 활성화와 유사하게 이메일 인증을 거쳐 초기화를 허용하고(그 이메일은 한 번만 발송하도록) 하는 방식이 있을 수 있습니다.
다만, 이는 아마도 별도의 Contribute > Feature 주제로 다뤄야 할 문제일 것 같고, 저는 개인적으로 이 문제에 대해 충분히 강하게 느끼지 못해 직접 작성할 생각은 없습니다.
Yeah, this isn’t a huge problem for me either, and there would probably be almost as much tech support communication to teach people that they can reset their own bounce scores as to do it for them. I think it would be helpful, but not so much so I’d campaign heavily. 