How is archiving supposed to work when something is in multiple groups? Should the archive button (in a pots) archive it everywhere or only in 1 group or only in the groups that the user has access to? If the last, would it make sense to have a dropdown beneath archive to say where it should archi…

I am surprised we did not hit this cause we have a similarish setup… fixed now: https://github.com/discourse/discourse/commit/f8637ed61602bbaf19b57321d6d3402ddf36b152 SQL is a bit gnarly but it is very fast.

[imagem] carlokok: We current get inconsistent behavior when @support (Which doesn’t have access to @sales ) archives a post. It will show a “Move back to inbox” button in the post, but still shows in @sales . To be more precise, this is what happens: email comes into Support. Someone from Su…

This is @sam ’s feature so he would need to comment on that.

[imagem] carlokok: How is archiving supposed to work when something is in multiple groups? wow … you sure are using this heck out of this feature, which is awesome. To be honest I never thought through the flow of what should happen 2 different groups with different levels of access hit arch…

Hi, The most important thing for us is to be able to Archive a post if it’s partially archived. Ideal would be some kind of choice “Archive: All, Sales, Support” (whichever groups are applicable) so that when Sales hands off a post to Support (invites @support ), they can archive it for just sales…

I need to work through how you see this working. Say you have 2 groups, “sales” and “support” no members overlap. Message goes had topic allowed groups of “sales” and “support”… “support” hit archive, what happens? message is archived for “sales” and not archived for “support” message is archive…

In our case, sales does have access to support, but not the other way around. I don’t think it’s a good idea to let support (which doesn’t have access to sales) affect sales@ “archived” state as that sounds like a security leak. so imo, if support hits “archive” it should be archived for support, n…

[imagem] carlokok: they should imo get a choice this is where it gets confusing, cause now the archive button gets more painful to use. is default archiving it for all groups you have access to work for you?

[imagem] sam: this is where it gets confusing, cause now the archive button gets more painful to use. Only for the cases where a post is in multiple groups. [imagem] sam: is default archiving it for all groups you have access to work for you? That’s ok I guess, the only change then wo…

I am still confused … the table stores “archive” state per “group”… So if you are in both groups it would be full archived for both groups. And I guess the reverse has to hold… if you unarchive it it would be fully unarchived for both groups. So: Archive == “archive message for all groups I belon…

Sure; the problem starts here: Message comes in to sales@ @Sales invites support@ [State: not archived for both] @Support archives [State: archived for @Support , not archived for @Sales ] @Sales still sees it, but the button says “Move to Inbox” on the post itself; sales has to do Move To Inbox…

Arquivando posts

Suporte

carlokok (Carlo Kok) Abril 5, 2018, 8:00am 17

Seems to work. Thanks!

Tópico		Respostas	Visualizações
Group message cannot be archived Bug	1	772	18 de Outubro de 2016
Preventing/Limiting Group Message Archiving Support	4	680	29 de Janeiro de 2020
Only display group archive once you click on a group inbox UX	1	1164	28 de Janeiro de 2016
Archiving post sends empty email Bug	3	1105	5 de Janeiro de 2016
Archiving post should remove item from all notifications Feature	3	918	21 de Dezembro de 2017

Arquivando posts

Tópicos relacionados