I have enabled email submissions and replies on our installation. Everything works beautiful minus one thing. We only allow submissions from registered users, the bounceback to unregistered users works perfectly the first time. However say the user forgets they did not register after the first auto-reply and they send another email, they do not seem to be getting the auto-reply on the second time. Is this by design? Is there any way that I can easily allow the emails to be sent on subsequent attempts? Example: Jane submits a request via contact@ourdomain.com however Jane is not registered |__ Jane receives an auto-reply advising her she must register first |__ Jane forgets to sign up and tries again a day later |__ ?? This should auto reply as well ??

Turns out that you’ve hit a throttle limit after all. lib/email/processor.rb main :email_reject_invalid_post when ActiveRecord::Rollback :email_reject_invalid_post when Email::Receiver::InvalidPostAction Ends up that the same rejection email is only sent once per day to each email address. You may try sending the email after 24 hours to see if you get a rejection again.

Not sure. You can try. However, I’m not sure if enable staged user is turned off it will still accept emails in. Remember: You still need to manually delete all your staged users even after turning off the setting.

I did try to delete the user manually however no users were found for the email so I could not delete anything further. I have got to be missing something.

Just clean everything, setup a temp email address on Gmail or something and then test it yourself. Turn off staged users first.

@schungx Same results :expressionless: No staged user is created this can be confirmed. The first email goes out but any repeat ones do not. It shows as received and rejected but no sent goes out. At this point I have to imagine this is by design?

It shouldn’t… If no staged user is created, the system doesn’t know that this user has sent an email before. So this behavior is very strange.

I can confirm this is in fact happening. No subsequent emails are sent. I even confirm by checking if anything for that email exists just to be certain and I get Nil everytime.

Did the email the user sent in (first time) appear as a post inside a topic? If so, which user is it attached to?

It does not show in any way. The only reference that the email was received is: [result] Under /admin/email/rejected

But this show only one email. Where is the second one for your test?

Sorry here you are, it was below it however I just sent another one to have a fresh one. [results]

Auto-reply only triggering once

Product Support

schungx (Stephen Chung) November 8, 2017, 3:27pm 27

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Auto-reply only triggering once

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