Since the most recent update, I’ve been getting error messages like this daily: The backup has failed. Here’s the log: BackupRestore::BackupStore::StorageError /var/www/discourse/lib/backup_restore/s3_backup_store.rb:63:in `rescue in unsorted_files' /var/www/discourse/lib/backup_restore/s3_backup_store.rb:51:in `unsorted_files' /var/www/discourse/lib/backup_restore/backup_store.rb:21:in `files' /var/www/discourse/lib/backup_restore/backup_store.rb:26:in `latest_file' /var/www/discourse/app/jobs/scheduled/schedule_backup.rb:11:in `execute' /var/www/discourse/app/jobs/base.rb:137:in `block (2 levels) in perform' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rails_multisite-2.0.4/lib/rails_multisite/connection_management.rb:63:in `with_connection' /var/www/discourse/app/jobs/base.rb:127:in `block in perform' /var/www/discourse/app/jobs/base.rb:123:in `each' /var/www/discourse/app/jobs/base.rb:123:in `perform' /var/www/discourse/app/jobs/base.rb:185:in `perform' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/mini_scheduler-0.8.1/lib/mini_scheduler/manager.rb:81:in `process_queue' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/mini_scheduler-0.8.1/lib/mini_scheduler/manager.rb:29:in `block in initialize' And if I try to go to the admin/backups page, I get an unsmiley face and: Error while trying to load [/admin/backups.json](https://[forum]/admin/backups.json) If I go to that URL, I get - while logged in as admin - “Access Denied”

[imagen] Aquarion: I’ve been getting error messages like this daily You probably enabled daily backups and the system tries to store them on Amazon S3, but gets an “Access Denied” error. First thing you could do is switching to local backup storage by going to /admin/site_settings/category/all_results?filter=backup%20location and changing the setting to “Local”. If you want to store the backups on S3, please make sure that the S3 credentials are still valid. I recommend following the Configure automatic backups for Discourse guide. And yes, I know, the error handling at /admin/backups could be improved. I’ll work on that…

Aha, thanks. It turns out that the IAM policy was missing a couple of things that are now required. Working great now.

If you could list the things that need to be added to the IAM policy, It would be of great help. Thanks

I followed the guide linked above, the full IAM policy is in Set up file and image uploads to S3 , which I’m linking to rather than pasting in as that’s likely to be updated in the future and this isn’t :smiley:

After updating today to these versions: [53] I’m now getting this error. My policy looks right from the guide and nothing else changed. Is there any more debugging I can do to track down what happened? [14]

Something will show up in logs, can you have a look: [imagen] Where does Discourse store and show logs? Self-Hosting When troubleshooting issues or errors with Discourse it is important you look at your logs. Here’s a listing of where they are and what’s in there. Your site domain Administration logs shown in the UI The Discourse admin panel contains several forms of logging: Emails that are sent, skipped, bounced, received and rejected are logged at https://=DOMAIN=/admin/email-logs and the neighboring tabs. Staff actions are logged at https://=DOMAIN=/admin/logs/staff_action_logs Email addresses an…

Thanks Sam, It was a pretty generic “Access Denied” error. I recreated the role per this post: Set up file and image uploads to S3 and it started working again.

Copias de seguridad fallando y página de administración inaccesible

Soporte del producto

sam (Sam Saffron) 5 Febrero, 2019 01:41 8

Something will show up in logs, can you have a look:

Tema		Respuestas	Vistas
Issues backing up to s3 Self-hosting backups , s3	4	1124	9 Febrero 2018
S3 Backup not working with EC2 IAM Self-hosting backups , s3	3	577	28 Julio 2022
Unable to delete backups - Aws::S3::Errors::AccessDenied in logs Product Support backups , s3	0	101	15 Julio 2024
S3 Backup ... suspect access issue Product Support	3	1989	16 Septiembre 2018
Unknown items in Backup list Product Support	7	769	19 Diciembre 2018

Copias de seguridad fallando y página de administración inaccesible

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