We have a public Discourse forum dealing with open product development…
We get a fantastic amount of topics and replies from our heaviest users, so much that for our light / occasional users, I often get PMs about being unable to keep up… How to find the most relevant posts… How to make sure they don’t miss anything.
I would say this is a high class problem… We’ve got plenty of users and traffic, but the weekly / monthly / quarterly visitors have a difficult time keeping up.
We’ve tried several things, put haven’t really put a dent in the problem. I definitely can’t make any changes that would stifle the great engagement that we’re getting, but how are other folks dealing with this?
The “Top” posts doesn’t seem particularly helpful because the busiest topics are often not the most important for infrequent users to find out about.
On our previous forum we tried weekly summaries of the most important posts, but the summaries are were too long and unfocused (since covering so many topics).
The “Summarize this Topic” is excellent for long topics!
So far, for our forum, I’m thinking the ideal view for infrequent users would be:
- Filtered by Group (so key staff and key contributors can be easily found)
- Combined with individual replies that were somehow marked as “Exceptional”
Curious to hear what other Discourse admins have to say…