Hi guys! I’m trying to find a way to let our support staff cooperate better. Each staff member has his or her own account, but they can’t see if someone else in the staff has already seen and answered a question. This forces everyone in the staff to read every new topic to see if there are any unan…

This has come up before: [imagem] See who all are writing replies to a topic Feature Hello everybody! What I want: See who - apart from me - is using the “Reply” dialog box to write a reply to a particular topic. Like, on Quora, whenever I am browsing a questi…

This is a very handy search query: status:single_user in:unsolved status:open Though it will exclude topics, that have been answered by a user who’s not a staff, as well.

There’s a plugin that might come in useful for you https://github.com/discourse/discourse-moderator-attention

Thanks for the suggestions! I ended up using an automatically assigned tag which can be deleted when the question is answered.

Better cooperation between staff members

Support

jomaxro (Joshua Rosenfeld) 14 Junho , 2016 15:55 2

This has come up before:

https://meta.discourse.org/t/presence-features-for-forums/12?u=jomaxro

Tópico		Respostas	Vistas
Make Staff Responses More Visible Feature	5	1008	22 Novembro , 2020
See who all are writing replies to a topic Feature	41	10703	10 Agosto , 2016
"Someone is typing..." feature at the bottom of topic Feature	1	1769	7 Março , 2017
Discourse Like and/or Reply to reveal the post Marketplace	5	1262	10 Dezembro , 2020
Reply only visible to the post owner Support	4	1027	11 Junho , 2020

Better cooperation between staff members

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