I asked this in another thread , but it’s last post before mine was 5 years ago, so maybe it won’t get as much attention as a new topic. I have a question from a non-devleoper’s perspective. I’m using Discourse as our company’s ticket system and I have it set up successfully to create new topics fr…

Do you have an email from the customer? if so you can forward it to Discourse and it will create a staged user for them. There’s a little on this behavior here in the “forwarded emails behavior” I think you’d want to change the relevant setting to “create replies” [صورة] Con…

[صورة] awesomerobot: Do you have an email from the customer? if so you can forward it to Discourse and it will create a staged user for them. Not generally a direct e-mail. Most of the time it’s my boss forwarding me an e-mail from the customer and asking me to turn it into a ticket in order …

You can also create a staged user by simply sending them a PM, and pasting in the email address as the recipient. If they are not a member already then they will have a staged user account. If they log in later using the same email address, their account will transform magically and they will see th…

This is probably the answer I’m looking for. I’ll report back as soon as I get a chance to try it out.

Another nice trick, if you are using a group for sharing the handling of tickets with a team, is to include that group when you send the PM. That way it will be sent from the group and any replies will also come back to the group.

Good to know, but I’ve set up the ticket system to contain everything within Discourse. It’s been working very well so far except for one client that uses their own ticket system to send support requests to us, once I have more clarity on the issue I may start another topic to try and get them sort…

Oh wait, not sure why I wrote “google group” - I corrected my post. :facepalm: I meant a Discourse group of course.

Well that makes more sense, but we actually don’t use groups. We use accounts only, and topics to track tickets.

[صورة] tobiaseigen: You can also create a staged user by simply sending them a PM, and pasting in the email address as the recipient. If they are not a member already then they will have a staged user account. If they log in later using the same email address, their account will transform magica…

Are you an admin or moderator, or in a group that is specified in the Send email messages allowed groups site setting? If not, then that error makes sense. [Screenshot 2026-01-27 at 4.50.17 PM]

هل يمكن لمسؤول إنشاء مستخدم مرحلي؟

الدعم

tobiaseigen (Tobias Eigen) 28 يناير 2026، 3:49م 18

لم ألاحظ ذلك قط، ولكن إذا كان مقصودًا، فهذا بالتأكيد ذكي للغاية! هذا هو نوع الهدف منه.. السماح لك باستخدام عنوان بريد إلكتروني واحد لإنشاء مجموعة من حسابات المستخدمين التجريبية.

الموضوع		الردود	مرات العرض
Create staged users via API? Development rest-api	8	969	15 سبتمبر 2023
Creating a staged user with an API call Development rest-api	29	4454	16 سبتمبر 2025
Understanding email in functionality Support email	18	3083	21 ديسمبر 2023
What is a staged user? Support	12	5441	29 أبريل 2023
Invite someone to join and give them a staged user account Feature	19	3587	20 أبريل 2018

هل يمكن لمسؤول إنشاء مستخدم مرحلي؟

الموضوعات ذات الصلة