Can Discourse AI Suggest Relevant Topics and Send Private Messages to Users Based on Their Queries?

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AI-generated summary

In a support discussion titled Can Discourse AI Suggest Relevant Topics and Send Private Messages to Users Based on Their Queries?, thaidb asks whether Discourse AI can suggest matching topics and send private messages in response to user queries — for example, a detailed real estate search. SaraDev confirms this is possible using AI Bot Personas, a feature of Discourse AI. Personas can be configured to: respond to search commands, suggest relevant topics, and send private or direct messages to users. They can be triggered via PMs, DMs, or mentions, and behavior is customizable through system prompts, filters, and chunking. Uploading documents or indexes allows for more context-aware responses. Configuration details are available in the AI bot documentation. This enables automated, personalized assistance tailored to user needs within the forum.

1

Hi everyone,

I’m curious about the capabilities of Discourse AI when it comes to helping users find relevant topics or ask questions within the forum. For example, if a user creates a topic with a query like:

“Looking for a house priced between 20 to 30 billion VND, on Nguyen Trai Street District 1 and Cao Thang Street District 3, with a minimum frontage of 6m.”

Can Discourse AI:

  1. Suggest all relevant topics that match the user’s query?
  2. Send a private message to the user with the suggested topics or additional information?
2

Yes, you could use a AI bot - Personas to assist users by responding to their queries and guiding them to relevant topics or information.

Personas are a feature within Discourse AI that allow you to highly customize the behavior of the AI and tailor its responses based on specific user needs:

  • You can configure a persona to handle the “search” command, enabling it to look for and suggest relevant topics within your forum.
  • The search functionality can also be restricted or expanded based on permissions or specific personas.
  • Users can interact with the persona via:
    • Private messages (PMs)
    • Chat direct messages (DMs)
    • Mentioning the persona in topics or channels
  • This means the persona can send private messages to users, such as a list of suggested topics based on their query.
  • You can customize a persona using the “system prompt” to guide its behavior, like instructing it to identify and share relevant forum threads upon specific triggers.
  • Advanced options, such as filters and specific chunking, allow you to fine-tune its search capabilities.
  • If you upload relevant documents or indexes, the persona can use them to provide even more context-aware replies.

Detailed settings for search and other commands can be customized for your persona, and you can refer to the AI bot documentation to configure this on your site.